WireCache Technical Support

WireCache offers technical support to its installed customers on either a 5x8 or a 7x24 basis. Technical support engineers with deep knowledge of the product are available to rapidly resolve issues.

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WireCache Professional Services

Replanning

Applications and workloads change over time, and the cache plan that WireCache derived from its SQL Analysis may no longer be valid. A typical symptom is increasing CPU utilization rates on your enterprise DBMS. Alternatively, you may realize that you need a special cache plan for unusual events like end of year processing. Contact WireCache Professional Services to find out how to replan and rebuild the cache in your WireCache appliance.

Expansion

Though it can accelerate queries over a wide range of data, even a WireCache Storage Engine has its limits. If you have significantly increased the workload on your server, it may be time to extend the power of your WireCache appliance by adding an additional Storage Engine. Contact WireCache Professional Services for a scaling evaluation of your WireCache Accelerator Appliance.

Fault Tolerance

WireCache will never fail in a way that damages data, but in the case of a catastrophic hardware failure, you could lose the acceleration that your applications and databases rely on. If WireCache is accelerating mission critical applications, consider upgrading to a fault-tolerant appliance in which there are no single points of failure. Contact WireCache Professional Services to learn how.